“Last year brought a lot of challenges for ecommerce businesses including inflation, increased cost to serve, margin pressures, and capacity issues – and as we move into 2023, these challenges persist. One of the keys to managing these challenges and meeting customer expectations for ecommerce fulfillment is the use of data.”
“Data analytics and intelligence can provide valuable insights for ecommerce businesses – helping them forecast inventory levels and order volumes, streamline the order fulfillment process, and reduce operational and overhead costs. Additionally, ecommerce businesses must be able to serve up the right data to customers, letting them know the status of their orders at all times.
“3PLs have an important role to play in providing data analytics and intelligence for ecommerce companies – and this will continue to be the case in 2023. 3PLs can help these businesses integrate their various back-end systems
– such as warehouse management systems, enterprise resource planning systems, and order management systems – and ensure real-time data is being surfaced through APIs to key internal stakeholders as well as customers. This will help improve visibility, on-time performance, and overall customer experience, leading to increased repeat customers and reducing operational costs such as customer support”