You can choose to return items back to Amazon fulfillment centers, or follow your existing returns process. Shipping products back:
When a customer contacts you to initiate a return, you have the choice of asking the customer to ship the return back to Amazon. By electing to ship products back to Amazon, the return can be incorporated back into your Amazon inventory.Steps to initiate a return to Amazon
- Navigate to Manage Orders screen in Seller Central. In the Order ID search box, enter the MCF Order ID and click on Search. Click on the Order ID hyperlink available under Order Details column
- On the Multi-Channel Fulfillment Order Details page, Click on the "Return" tab
- Select the return quantity for the item(s) your customer wants to return
- Indicate the return reason for the item(s)
The Return Merchandise Authorization (RMA) form will be generated. The RMA contains the below two sections:The Return Mailing Label
is a label that contains the address of the Amazon fulfillment center that will be receiving and processing the return. Ask your customer to affix the label on their return package to return back to Amazon. Note: Postage is not provided on the return mailing letter. You or the customer are responsible for purchasing and producing the return label back to Amazon.The Return Authorization Slip
is a form that contains a barcode and item description for the products being returned. The slip must be included inside the return package alongside the items.
Additional details on MCF returns can be found here
When a return is received at the Amazon warehouse, our associates validate the state of the product. If it’s deemed to be in a sellable condition, we incorporate the unit back into your Amazon inventory. If the unit is unsellable, you must follow Amazon removals procedure to receive the defective product. Please read more about the required removal process here
For MCF orders, because order placement and payment occurred outside of Amazon, you are responsible for refunding the customer.Checking Return Status:
After initiating a return, check the "Return Status" tab within the Order Details page to view details on the return, or use the customer returns report by entering the MCF Order ID in the Amazon Order ID attribute and setting the Event Date as last 365 days. The page will indicate if the return has been received by Amazon, and what the disposition of the item is.