Dated: July 18, 2025

This help page applies to merchants on the Supply Chain Portal (SCP) using Multi-Channel Fulfillment (MCF) services. For merchants that manage MCF services through Seller Central (sellercentral.amazon.com), please visit Multi-Channel Fulfillment: Fulfill orders for your sales channels.

Table of Contents

1. Introduction
2. MCF account creation
3. Product listing and catalog management
4. Inbounding and inventory management
5. Shipping and delivery
6. Order management
7. Billing and collections

Introduction

Amazon Multi-Channel Fulfillment (MCF) is a third-party logistics solution that enables you to leverage Amazon’s fulfillment network and expertise to pick, pack, and deliver orders from all of your ecommerce sales channels. To learn more, go to Amazon Multi-Channel Fulfillment (MCF) .

MCF account creation

Who can use SCP?

• All US-based merchants
• Existing Amazon sellers (using Seller Central or Vendor Central credentials)
• New merchants (subject to business verification)

New merchants must provide one of these business verification documents:

• EIN (Employee Verification Document) verification document from the IRS
• Business license
• State documents which contain state seal

Product listings and catalog management

You can use Supply Chain Portal (SCP) to create listings and fulfill orders for products not listed for sale on Amazon.com, regardless of whether or not you are an Amazon seller.

Your MCF account gives you access to real-time inventory visibility and management, order management, detailed reporting, and tracking for all your MCF shipments and orders

How do I create a listing in SCP?

To create a SCP listing, follow these steps:

1. Login to your MCF Account.
2. Click Add product from the welcome page or Inventory tab on the left menu.
3. Select Add a product by category.
4. Search or Browse for the product type that you would like to list.
5. Enter the product identity details (Name, Brand, Product ID, Manufacturer, etc.).

Note: Select N/A for Product ID if you do not have a registered GTIN or UPC.

1. Enter the selling details (SKU and Item Value).
2. Enter the product description (Description, Bullet Point, Color, Etc.).
3. Enter product safety & compliance details (Battery, Hazmat, Country/Region of Origin).
4. Upload at least one product image.
5. Enter shipping details (Package Dimensions, Weight).
6. Click Submit to create listing.
7. To see your listings go to the side menu, choose Inventory, then All Inventory.
8. Your listings appear after they have successfully uploaded to your MCF product catalog. To continue adding to your SCP catalog, click the Add to Catalog button.

If you require additional assistance, navigate to the Support tab in the main menu and select Contact Us.

Inbound and inventory management

Inbounding inventory to Amazon

To create a shipment plan to send inventory to Amazon, follow these steps:

• Login to your MCF account.
• Navigate to the Shipments tab in the main menu.
• Select Supply Chain Portal listing from the window.
• Click Print SKU labels in the Information/action column and then apply the printed labels.
• Complete the rest of the Send to Amazon workflow with below steps to create your shipment.

Step 1: Choose inventory to send

Step 1b: Pack individual units

Step 2: Confirm shipping

Step 3: Print box labels

Step 4: Confirm carrier and pallet information (for pallet shipments only)

Step 5: Print pallet labels (for pallet shipments with an Amazon partnered carrier only)

Step 6: Tracking details (for small parcel and pallet shipments not using an Amazon partnered carrier)

Note: Combined inbound shipments for Seller Central and Supply Chain Portal listings are not currently supported.

To ensure that your inventory reaches us safely and is optimized for entry into our fulfillment centers, prepare your shipments carefully and correctly following Amazon’s Shipping and routing requirements and Amazon’s Packaging and prep requirements. To learn more, go to How Amazon receives and stores your inventory.

Additional resources

• FBA Label service: Amazon applies barcode labels at a unit level for your inventory. A per-item fee applies.
• FBA Prep service: Amazon prepares your inventory, so it meets FBA prep requirements. A per-item fee applies.
• Truckload delivery to Amazon: Carrier responsibilities for sending shipments to Amazon.
• Carrier requirements for delivering shipments: Requirements from carriers for deliveries to our fulfillment centers. We recommend that you and your carrier, become familiar with these requirements.

Removing inventory from Amazon

You can remove your inventory from your MCF account by following these steps:

• Log in to your MCF Account.
• Navigate to the Support tab in the main menu.
• Select Contact Us and create a case detailing the products that you would like to remove or dispose of.
• A MCF representative will respond within 24 hours.

Note: For information on removal order fees, go to SCP fees page.

Inventory management for Retail Vendors

Eligible Amazon Retail vendors can elect to link and enable the transfer of inventory between your Seller Central and your MCF accounts.

Set up. When you link your Vendor Central and MCF Accounts, your Vendor Central catalog is imported automatically into your MCF Account, and Inventory Sharing is activated for all imported catalog listings. If you add a new catalog listing to either your Vendor Central or MCF account after the accounts are linked, you must manually add a corresponding catalog listing (with a matching SKU) to the second account to activate Inventory Sharing for that listing. A catalog listing that does not have a corresponding listing across Vendor Central and MCF Accounts will not be eligible for Inventory Sharing.

Inventory Levels. When Inventory Sharing is first activated for each catalog listing, 2 or 3 Units of each product will be transferred from the Inventory owned by Amazon to your MCF inventory. Units will be automatically transferred between these inventory pools based on demand forecasts and inventory levels for each sales channel. Within your MCF Account, you will be able to view the number of Units of Inventory owned by Amazon and your MCF inventory.

Deactivation. If the number of Units for a product in Inventory owned by Amazon drops to zero, the Inventory Sharing feature for that listing will be deactivated. You may receive periodic reports to help you manage inventory levels and highlight listings that may be at risk of having Inventory Sharing deactivated.

Invoicing. Invoicing for Inventory Sharing will occur as specified below, and payments will be subject to the Vendor Terms and Conditions (or similar agreement that govern Amazon’s purchase of products from you that are intended for sale to customers). You will receive regular reports to track the number of Units transferred between the inventory pools, as well as the costs and payments for those Units.

• Invoicing for transfer of units from inventory owned by Amazon to MCF inventory: When MCF transfers Units to your MCF Inventory from Inventory owned by Amazon, Amazon will create a return invoice in your Vendor Central account for Unit(s) at the cost Amazon paid for the Unit(s). The return invoice amount will be deducted from Amazon’s amount payable to you.
• Invoicing for transfer of units from MCF inventory to inventory owned by Amazon: On the first weekday of each month, Amazon will create a purchase order (“PO”) in your Vendor Central account that consolidates its purchase of Units that were transferred from your MCF inventory and used for fulfillment of orders on the Amazon store in the previous calendar month. You will need to confirm that consolidated PO and create an invoice to Amazon in your Vendor Central account.

Shipping and delivery

Click-to-delivery speeds

MCF offers two click-to-delivery speeds: Standard and Expedited. Each delivery speed is calculated as the number of business days between order acceptance and delivery to the buyer. While MCF processes and delivers orders seven days a week, expedited speed orders submitted after 2 p.m. Pacific Time will have an acceptance day of the following business day.

The MCF click-to-delivery speeds apply to standard-size, sortable and inventory available items (for example, items about the size of a bread box or smaller), are delivered within the 48 contiguous states and Washington, D.C. without opting out of Amazon Logistics. Shipping and tracking times refer to the time between order submission and shipping and tracking number generation, respectively.

Orders that don’t qualify for the delivery speeds in the table above will require additional time for delivery according to the categories described in the table below. If an order contains both sortable and non-sortable items, the non-standard delivery speed applies.

Delivery speed may be longer for the following:

• Inventory shipped from your location but not yet received and added to your inventory at the fulfillment center.
• Inventory showing in the Reserved column on Fulfillment inventory.
• Orders including items without sufficient inventory (as a best practice, we recommend maintaining at least 8 weeks of cover and 100 units that are received and stored in a fulfillment center).
• Orders placed during high-volume events (for example, Prime Day, Black Friday), national holidays, and unforeseen circumstances outside of Amazon’s control, such as a strike, natural disaster, or severe winter storm.

The following examples illustrate MCF click-to-delivery speeds:

• If a Standard speed order is placed at any time on Monday, delivery is expected on or before Thursday: 3 business days after the acceptance day of Monday.
• If a Standard speed order is placed at any time on Friday, delivery is expected on or before Wednesday of the following week: 3 business days after acceptance day of Friday.
• If you opt out of Amazon logistics, for a Standard speed order placed at any time on Monday, delivery is expected on or before Monday of the following week: 5 business days after acceptance day of Monday.
• If an Expedited speed order is placed on Monday before 2 p.m. Pacific Time, delivery is expected on or before Wednesday: 2 business days after acceptance day of Monday.
• If you opt out of Amazon logistics, for an Expedited speed order delivered to Alaska is placed after 2 p.m. Pacific Time on Monday, delivery is expected on or before Wednesday of the following week: 6 business days after acceptance day of Tuesday.

Packing slip settings

You can change the name and text on your packing slip for MCF orders by going to FBA settings, then navigate to Multi-Channel Fulfillment settings to edit the following:

• Packing slip–merchant name: Enter your business name or your website name that should appear on the packing slip with your order.
• Packing slip–text: Enter the text that you want to place on the packing slip with your order. We recommend that you include information about your return policy or contact information for service requests. For example: Thank you for ordering from [website name]. We appreciate your order. For customer returns, go to [https://yourwebsite.com/returns].

Order management

Create orders

You can create MCF orders through the quick order form, bulk order upload, or API integrations. The quick order form allows you to place a single MCF order against available MCF Inventory by entering your customer’s shipping address, items, and delivery speed. To create or cancel multiple orders at once, upload a completed template to the MCF bulk orders form.

In the quick order form, if you select Create hold order, an order will be planned and placed on hold, reserving your inventory. These hold orders must be activated on the MCF order details page to initiate the delivery. The order will meet the expected delivery date only if activated before the expected ship date. If the hold order isn’t activated within 14 days, the order will be canceled automatically.

To activate a hold order, follow these steps:

1. Go to Manage orders.
2. Select a time frame or in the search box, enter the MCF order ID and click Search.
3. Click the order ID link in the Order details column.
4. On the MCF order details page, click Ship this order.

Track orders

To track MCF orders, follow these steps:

1. Go to Manage orders.
2. Select a time frame or in the search box, enter the MCF order ID and click Search.
3. Click the order ID link in the Order details column.
4. On the MCF order details page, click the Shipment tab to view the details for the order.

For each delivery, the send date, delivery estimate, tracking number, and carrier information will be available, along with the package contents.

Click the tracking number to view tracking details on Swiship, our tracking website. Swiship provides real-time status updates for packages, which can be shared with your customers. Alternatively, to view the tracking details on your account, click the Shipment tab on the MCF order details page and click Shipping event details. For more information, go to How to track your Multi-Channel Fulfillment orders.

Tracking numbers generated by our system expire after 90 days. If a tracking number has expired, the tracking details may not be available on Swiship.

Cancel orders

To request an order cancellation, follow these steps:

1. Go to Manage orders.
2. Select a time frame or in the search box, enter the MCF order ID and click Search.
3. Click the order ID link in the Order details column.
4. On the MCF order details page, click Cancel this order, if available.

Cancel this order may not appear in certain cases. For example, it may not appear if the order was already packed, or if a tracking number was generated and the order was sent. In these cases, the order can’t be canceled.

You aren’t charged for MCF orders that are successfully canceled before being sent for delivery. If some items in an order have been sent, or have returned to Amazon before reaching the buyer, fees for those items will apply. MCF doesn’t offer the option to intercept an order after it’s been sent.

Once an MCF order has been submitted, the order details can’t be changed, including the products, quantity, recipient name, and delivery address. Before you place an order, make sure that you confirm with the buyer that the address provided is accurate. Amazon is not responsible for any delivery failures that result from incorrect information submitted during order creation. Such orders are ineligible for reimbursement.

Unbranded packaging

MCF orders are shipped in unbranded packaging by default for all eligible orders, at no additional cost to you. Unbranded packaging means the materials that we use–including boxes, tape, and poly bags–do not contain any Amazon branding. Please note that order with items that exceed 56 inches on the longest side or are heavier than 49.9 lb are not eligible for unbranded packaging.

We may use branded packaging in cases where unbranded packaging may result in longer shipping and delivery times, such as orders with bulk units. If you would like to opt-out of the use of unbranded packaging in the quick order form by selecting Only ship with blank boxes under the Add items section.

Billing and Collections

Fulfillment fees for MCF orders are charged to your account balance at the time the order is shipped.

Pay by invoice billing

Pay by invoice is an invite-only program and gives eligible merchants an extended due date for payment by purchasing on credit. We reassess your account for a credit line upon approval of registration. Upon approval of a credit line, you receive an email with details about the credit line and usage and payment terms.

Invoices are issued monthly on the 1st day of the month, covering the charges for the previous month. You must make payment for the invoice as per the payment terms indicated on your invoice using the available payment options.