Dated: January 14, 2026

Amazon Multi-Channel Fulfillment (“MCF”) provides fulfillment and associated services for Your Products. Except as otherwise provided in these MCF Service Terms, MCF is limited to Units that are shipped to and from Amazon facilities located within the United States, to be delivered to shoppers in the United States only.

These MCF Service Terms apply to your use of MCF.

1 Registration of Your Products. You must apply to register each product you wish to fulfill using MCF. We may refuse registration of any product with MCF, including on the basis that it is an Excluded Product or that it violates these MCF Service Terms or applicable law. You will provide accurate and complete information about Your Products registered with MCF and promptly update any information about Your Products in accordance with our requirements and as otherwise necessary to ensure the information is at all times accurate and complete. You may at any time withdraw registration of any of Your Products from MCF.

2 Data Processing. The Amazon Multi-Channel Fulfillment Data Processing Addendum (“MCF DPA”) in Appendix 1 applies to the extent of our Processing of Personal Data on your behalf, as defined and specified in the MCF DPA.

3 Shipping Your Products to Amazon

3.1 You will ship Units to us in accordance with the instructions published on Our Site. You will be responsible for all costs incurred to ship the Units to the shipping destination (including costs of freight and transit insurance, and all customs, duties, taxes, and other charges). We may return any improperly packaged or labeled Unit to you at your expense (pursuant to Section 8) or re-package or re-label the Unit and charge you an administrative fee. We reserve the right to change permissions and restrictions on the delivery of your inventory with notice to you, and you will comply with these changes. You will not deliver any Unsuitable Units to us. We may reject any shipment of Your Products.

3.2 We may, at our option, allow you to ship Units at your expense to fulfillment centers using discounted shipping rates that we may make available to you for certain carriers. In such event, you will use the processes and supply the information that we require for you to obtain such discounted rates. You also must comply with standard operating procedures, weight and size restrictions, and other shipping requirements of the applicable carriers. If we provide you with the estimated shipping costs prior to shipment, you acknowledge and agree that actual shipping costs may vary from such estimates. In addition, if the weight of the Unit, as determined by the applicable carrier, differs from that submitted by you to us for purposes of determining the estimated shipping costs, then: (a) you may be charged more than the estimated shipping costs if the carrier determines that such Unit weighs more than as submitted by you; or (b) you may be charged the full amount of the estimated shipping costs even if the carrier determines the weight to be less than that submitted by you. You will not use carrier account information (e.g., carrier account number, amount of shipping rates, etc.) for any purpose, nor disclose such information to any third party, and you will protect such information as Amazon Confidential Information in accordance with the Agreement. As between you, us, and the applicable carrier, you will be the shipper of record, and we will make payment to the carrier with respect to the shipment of all Units using such discounted rates. You will reimburse us for the actual amounts charged to us by the applicable carrier for such shipments. Title and risk of loss for any Unit shipped using discounted rates provided by us under this Section 3.2 will remain with you, and our provision of such shipping rates will not create any liability or responsibility for us with respect to any delay, damage, or loss incurred during shipment. You authorize the applicable carrier to provide us with all shipment tracking information.

3.3 If you ship Units from outside the United States to fulfillment centers, you will list yourself as the importer/consignee and nominate a customs broker. If Amazon is listed on any import documentation, Amazon reserves the right to refuse to accept the Units covered by the import documents. Any costs assessed against or incurred by Amazon will be charged to you, deducted from amounts payable to you, or by other method at our election.
3.4 Title of any Unit remains with you unless otherwise provided in Sections 6 or 8.3. Risk of loss for the Units will not pass to Amazon until we accept the Units. Our acceptance of Units does not: (a) indicate or imply that any Unit has been delivered free of loss or damage, or that any loss or damage to any Unit later discovered occurred after acceptance of Units; (b) indicate or imply that we actually received the number of Your Product(s) specified by you for such shipment; or (c) waive, limit, or reduce any of our rights under the Agreement.

4 Storage. We will provide storage services once we confirm receipt of delivery. We will keep electronic records that track inventory of Units by identifying the number of Units stored in any fulfillment center. We will not be required to physically mark or segregate Units from other inventory units (e.g., products with the same Amazon standard identification number) owned by us, our Affiliates or third parties in the applicable fulfillment center(s). If we elect to commingle Units with such other inventory units, both parties agree that our records will be sufficient to identify which products are Units. We may move Units among facilities. We reserve the right to change volume limitations on the storage of Units in fulfillment centers with notice to you, and you will comply with these changes.

5 Fulfillment. As part of our fulfillment services, we will ship Units to the shipping address submitted by you as part of a Fulfillment Request. We may ship Units separately that are included in a single Fulfillment Request. If you participate in our export fulfillment services, we will also ship Your Products that we determine to be eligible (each, a “Foreign-Eligible Product”) to Foreign Addresses within countries we determine to be eligible for foreign shipments.

6 Inventory Management for Retail Vendors. If you are an Amazon Retail vendor, you may elect to enable the transfer of inventory between your Supply Chain Portal and Vendor Central accounts in either direction (each such Unit, a “Transferred Unit”). Upon transfer: (a) Amazon will assume title and risk of loss for Transferred Units moved to your Vendor Central account; and (b) you will assume title and risk of loss and incur MCF-related fees for Transferred Units moved to your Supply Chain Portal account. We will process invoicing and payment settlement in accordance with the Vendor Terms and Conditions or similar agreement that governs Amazon’s purchase of products.

7 Returns by Shoppers

7.1 You will be responsible for and will accept and process returns of, and provide refunds and adjustments for, any Units in accordance with the Agreement (including these MCF Service Terms).

7.2 Any Sellable Units that are properly returned will be placed back into the inventory of Your Products in the MCF program. We may fulfill Fulfillment Requests with any returned Units. Except as provided in Section 8, you will retake title of all Units that are returned by shoppers.

7.3 Subject to Section 8, we will, at your direction, either return or dispose of any Unit that is returned to us by shoppers and that we determine is an Unsuitable Unit.
8 Returns to You and Disposal

8.1 You may, at any time, request that Units be returned to you.

8.2 We may with notice return Units to you, including upon termination of these MCF Service Terms. Returned Units will be sent to your designated shipping address. However, if (a) the designated shipping address we have for you is outdated or incorrect, (b) you have not provided or, upon our request, confirmed a designated shipping address in the United States, or (c) we cannot make arrangements for you to pay for the return shipment, then the Units will be deemed abandoned and we may elect to dispose of them as appropriate based on the inventory (e.g., by selling, donating, recycling, or destroying) and retain any proceeds we may receive from the disposal.

You agree that we may dispose of any Unsuitable Unit or any Unit (a) immediately if we determine that (i) the Unit creates a safety, health, or liability risk to Amazon, our personnel, or any third party; (ii) you have engaged in fraudulent or illegal activity; (iii) we have cause to terminate your use of Services with immediate effect pursuant to the Agreement and are exposed to liability towards a third party; or (iv) a returned Unit cannot be returned to your inventory; (b) if you fail to direct us to return or dispose of any Unsuitable Unit within thirty (30) days after you notify us that the Unit has been recalled; or (c) if you fail to indicate your removal preference for any Unsuitable Unit. Such disposal may be in any manner we deem appropriate (e.g., by selling, donating, recycling, or destroying) and we may retain any proceeds received.

We will schedule removal of your Unsuitable Units, whether for return to you, liquidation or disposal on your behalf, at our earliest discretion. In addition, you will reimburse us for expenses we incur in connection with any Unsuitable Units.

8.3 You may, at any time, request that we dispose of Units. In this case, or if we reimburse you for the Units pursuant to Section 12 we may dispose of these Units as appropriate based on the inventory (e.g., by selling, recycling, donating, or destroying it) and retain any proceeds we may receive from the disposal. Title to each disposed Unit will transfer to us (or a third party we select such as a charity) at no cost, free and clear of any liens, claims, security interests or other encumbrances to the extent required to dispose of the Unit.

9 Recalls. You will promptly notify us of any recalls or potential recalls, or safety alerts of any of Your Products and cooperate and assist us in connection with any recalls or safety alerts, including by initiating the procedures for returning items to you under our standard processes. You will be responsible for all costs and expenses that you, we or any of our or your Affiliates incur in connection with any recall or potential recall or safety alerts of any of Your Products (including the costs to return, store, repair, liquidate, or deliver to you or any vendor any of these products). Amazon does not assume any responsibility for implementing any recall, identifying the need for a recall or reporting potential product issues to any federal or state authority.

10 Customer Service. We will have no customer service obligations toward shoppers other than to pass any inquiries to your attention at the contact you provide, and to make available a reasonable amount of information regarding the status of the fulfillment of Your Products if you request it and if and to the extent we possess the requested information.

11 Compensation for Services

11.1 Fees. You will pay us the applicable fees and charges described in the fee schedule, provided to you, or posted on Our Site for use of the Services. If you fail to pay amounts due or your payment method fails, we reserve the right to take additional action against your account, including suspending your account, charging other payment methods on file, or imposing transaction or volume limits on your account.

11.2 Proceeds. We may as appropriate keep part of or all proceeds of any Units that we are entitled to dispose of pursuant to Section 8, or to which title transfers, including returned, damaged, or abandoned Units. You will have no security interest, lien, or other claim to the proceeds that we receive in connection with the sale, fulfillment, or shipment of these Units.

12 Reimbursements. You may be eligible for reimbursements (e.g., if a Unit is lost or damaged at an Amazon facility or by a carrier operated by us or on our behalf, or for missing or damaged orders) as described in the MCF Reimbursement Policy.

13 Disclaimer. IN ADDITION TO THE DISCLAIMERS IN THE AGREEMENT, WE DISCLAIM ANY DUTIES OF A BAILEE OR WAREHOUSEMAN, AND YOU WAIVE ALL RIGHTS AND REMEDIES OF A BAILOR (WHETHER ARISING UNDER COMMON LAW OR STATUTE OR OTHERWISE), RELATED TO OR ARISING OUT OF ANY POSSESSION, STORAGE, OR SHIPMENT OF YOUR PRODUCTS BY US OR OUR AFFILIATES OR ANY OF OUR OR THEIR CONTRACTORS OR AGENTS.

14 Effect of Termination. Upon any termination of the Agreement or these MCF Service Terms, all rights and obligations of the parties under these MCF Service Terms will immediately terminate, except that Sections 1 through 14 with respect to Units received or stored by us as of the date of termination will survive the termination.

15 Tax Matters. You understand and acknowledge that storing Units at fulfillment centers may create tax nexus for you in any country, state, province, or other localities in which your Units are stored, and you will be solely responsible for any taxes owed as a result of such storage. If any Foreign Shipment Taxes are assessed against us as a result of performing services for you in connection with MCF or otherwise pursuant to these MCF Service Terms, you will be responsible for such Foreign Shipment Taxes and you will defend, indemnify, and hold Amazon harmless us, and each of our Affiliates, officers, directors, employees, and agents, against any Claim arising from or related to such Foreign Shipment Taxes.

16 Additional Representation. You represent and warrant to us that: (a) you have valid legal title to all Units and all necessary rights to distribute the Units and to perform under these MCF Service Terms; (b) you will deliver all Units to us in new condition (or in such condition otherwise described by you in the applicable Your Product registration) and in a merchantable condition; (c) all Units and their packaging will comply with all applicable marking, labeling, and other requirements required by Law; (d) no Unit is or will be produced or manufactured, in whole or in part, by child labor or by convict or forced labor; (e) you and all of your subcontractors, agents, and suppliers involved in producing or shipping Units to us will strictly adhere to all applicable Laws of the United States, its territories, and all other countries where Units are produced or shipped, regarding the operation of their facilities and their business and labor practices, including working conditions, wages, hours, and minimum ages of workers; and (f) all Foreign-Eligible Products (i) can be lawfully exported from the United States without any license or other authorization; and (ii) can be lawfully imported into, and comply with all applicable Laws of, any eligible country.

17 Definitions

“Excluded Product” means: (a) the items described on the applicable Restricted Product page or in any other information made available to you by us; and (b) any product otherwise prohibited by applicable law.

“Foreign Address” means any mailing address that is not (a) within the fifty states of the United States or Puerto Rico, or (b) an APO/FPO address.

“Foreign Shipment Taxes” means any sales, use, value added, personal property, gross receipts, excise, franchise, business, or other taxes or fees, or any customs, duties, or similar assessments (including penalties, fines, or interest on any of the foregoing) imposed by any government or other taxing authority in connection with the shipment of Foreign Eligible Products to Foreign Addresses.

“Fulfillment Request” means a request that you submit to us (in accordance with the standard methods for submission prescribed by us) to fulfill one or more Units.

“Sellable Unit” means a Unit that is not an Unsuitable Unit.

“Unsuitable Unit” means a Unit: (a) that is defective, damaged, unfit for a particular purpose, or lacking required labels; (b) the labels for which were not properly registered with Amazon before shipment or do not match the product that was registered; (c) that is an Excluded Product; or (d) that Amazon determines is unsellable or unfulfillable.

Appendix 1 MCF Data Processing Addendum

This Multi-Channel Fulfillment (“MCF”) Data Processing Addendum (“DPA”) applies to any Processing of Personal Data by us (“Processor”) on your behalf (“Controller”) under the Agreement. Unless provided in this DPA, otherwise capitalized terms have the meanings given to them in the Agreement.

Processing Details

DPA Terms

1. Scope of this DPA

1.1. Application of this DPA. This DPA applies to the Processing of Personal Data by us on your behalf when we provide the MCF Service to you and to the extent any Data Protection Law applies to our Processing of Personal Data under or in connection with the Agreement.

1.2. Relationship with the Agreement. This DPA is incorporated into and forms part of the Agreement. If there is a conflict between the terms of the Agreement and this DPA, the terms of this DPA prevail. Unless expressly amended in this DPA, the terms of the Agreement remain in full force and effect.

1.3. Description of Processing. The description of the Processing under this DPA is limited to the specific purposes set out on the cover page of this DPA.

1.4. Definitions. In this DPA:

“Agreement” means the Amazon Customer Agreement, the Amazon Services Business Solutions Agreement applicable to Multi-Channel Fulfillment Units, or other agreement between you and us governing your use of the MCF Service.

“CCPA” means the California Consumer Privacy Act of 2018, including through the California Privacy Rights Act, Cal. Civ. Code § 1798.100 et seq., and its implementing regulations.

“Data Protection Law” means all applicable laws, rules, regulations, and guidance including the EU GDPR, UK GDPR, CCPA, PIPEDA, JP APPI and any other applicable national, federal, state, provincial or local law, rule, regulation, or guidance relating to privacy, data protection, data security, encryption and confidentiality.

“Data Subject” means an identified or identifiable natural person to whom Personal Data relates.

“EU GDPR” means the EU General Data Protection Regulation 2016/679.

“EU Standard Contractual Clauses” means the standard contractual clauses for the transfer of personal data to third countries set out in the European Commission Implementing Decision (EU) 2021/914 of 4 June 2021.

“International Data Transfer Approved Tools” means any standard clauses, terms, or other legal instrument recognized by Data Protection Laws as providing sufficient safeguards to enable the lawful transfer of Personal Data from one jurisdiction to another jurisdiction, including the standard contractual clauses approved by the European Commission for the transfer of Personal data outside the European Economic Area (EEA).

“JP APPI” means the Japanese Act on the Protection of Personal Information (Act No. 57 of 2003, as amended), and its implementing regulations.

“MCF Security Standards” means the security standards posted here.

“Personal Data” means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked (directly or indirectly) to an identified or identifiable natural person, and any other data or information that constitutes personal data, personal information, personally identifiable information, or similar terms under any Data Protection Law.

“Personal Data Breach” means the loss, misuse, destruction, unauthorized disclosure, acquisition of, or access to, Personal Data or as otherwise similarly defined under any applicable law.

“PIPEDA” means the Canadian Personal Information Protection and Electronic Documents Act, S.C. 2000, c. 5.

“Processing” means any operation or set of operations which is performed on Personal Data, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction, or other use.

“UK Addendum” means the template International Data Transfer Addendum issued by the Information Commissioner under section 119A of the Data Protection Act 2018.

“UK Data Protection Law” means laws relating to data protection, the Processing of Personal Data, privacy and/or electronic communications in force in the United Kingdom of Great Britain and Northern Ireland, including the UK GDPR and the Data Protection Act 2018.

“UK GDPR” has the meaning given in section 3 of the Data Protection Act 2018.

2. Data Processing Commitments

2.1. Compliance with Applicable Law. We will:
(a) comply with applicable law in connection with our obligations under the Agreement; and
(b) to the extent required by Data Protection Laws, notify you if we can no longer meet our obligations under Data Protection Laws. You maintain the right to terminate your use of the MCF Service by notifying us in writing, if deemed necessary by you to stop and remediate unauthorized Processing of Personal Data.

2.2. Use of Personal Data. This DPA and the Agreement (including instructions you provide via configuration tools and systems made available by us for the MCF Service) constitute your documented instructions regarding our Processing of Personal Data (“Documented Instructions”). We will Process Personal Data only in accordance with the Documented Instructions and for the limited and specific purpose(s) of the Processing set out in the cover page to this DPA, and will not retain, use, sell, share, combine, or disclose Personal Data for any other purpose except as permitted by law.

2.3. Confidentiality. We will ensure that persons subject to our control who have access to Personal Data are bound by confidentiality obligations that are no less protective than those set out in the Agreement.

2.4. Security. We will implement and maintain technical and organizational measures to protect against any Personal Data Breach in accordance with good industry practice and which are commensurate with the nature of the Processing of Personal Data under the Agreement. Without limiting the foregoing, we will comply with the MCF Security Standards, which are incorporated by reference.

2.5. Third Parties:

(a) Sub-Processors. You hereby consent to the use of the sub-processors set out in the list of Sub-processors referenced on the cover page of this DPA. We may engage additional sub-processors provided that:

(i) we will provide notice to you as we update the listed sub-processors from time to time;

(ii) you will have the right to object to such change by notifying us that you are terminating your use of the MCF Service; and

(iii) we will ensure that each sub-processor is subject to contractual agreements no less onerous than set out in this DPA and the Agreement.

(b) Carriers. You consent to us sharing Personal Data with the carriers on the list posted here in connection with services for which the carrier acts as a controller, including some delivery and tracking services.

2.6. Assistance. To the extent required by Data Protection Laws, we will:

(a) provide you with reasonable assistance, upon request and at your expense, as reasonably necessary for you to meet your obligations under Data Protection Laws (including, in responding to requests from Data Subjects exercising their rights under Data Protection Laws, conducting data protection impact assessments and consulting with supervisory authorities);
(b) notify you if we become aware of a Personal Data Breach.

2.7. Deletion and Return of Personal Data. On termination of your use of the MCF Service, we will delete Personal Data. Notwithstanding the foregoing, we may retain Personal Data solely to the extent required or permitted by applicable law.

2.8. International Transfers. We will ensure that any Personal Data transferred from one jurisdiction to another will have the same level of protection that we provide in the original jurisdiction.

(a) Where required by Data Protection Laws, we will ensure such transfers are subject to a lawful transfer mechanism (including any International Data Transfer Approved Tools);

(b) For transfers of Personal Data originating from in the EEA where we are the data exporter transferring the Personal Data to a third party based outside the EEA or the UK, we will enter into the EU Standard Contractual Clauses or the UK Addendum, as appropriate, with any third-party data importers, unless another lawful transfer mechanism applies; and

(c) We will consider further agreements as necessary to ensure such transfer follows Data Protection Laws.

2.9. Demonstrating Compliance. Upon your written request, we will make available all information reasonably necessary to demonstrate compliance with this DPA.

(a) ISO-Certification. In addition to the information contained in this DPA, upon your written request, and provided that the parties have an applicable nondisclosure agreement in place, we will make available the certificate issued for the ISO 27001 certification (or the certification or other documentation evidencing compliance with such alternative standards as are substantially equivalent to ISO 27001).

(b) Our Audits. We use external auditors to verify the adequacy of our security measures. This audit: (a) will be performed at least annually; (b) will be performed according to ISO 27001 standards or such other alternative standards that are substantially equivalent to ISO 27001; (c) will be performed by independent third-party security professionals at our selection and expense; and (d) will result in the generation of an audit report (“Report”), which will be our Confidential Information.

(c) Report. At your written request, and provided that the parties have an applicable nondisclosure agreement in place, we will provide you with a copy of the Report so that you can reasonably verify our compliance with the Applicable Data Protection Law and our obligations under this DPA.

(d) At your sole cost and expense, we will also allow for a mutually agreed-upon auditor to audit compliance with this DPA where required by Data Protection Law, provided that such audit may not be conducted more than once in any 12-month period unless otherwise required otherwise by Data Protection Laws or if a Personal Data Breach occurs.