Amazon MCF and Buy with Prime app for Shopify user guide

Download the MCF and Buy with Prime app for Shopify on Shopify’s app store. Launch the app, and then log in with your Amazon seller account to automatically link your account. Use the sign in credentials for the account that you use for the selected country.

If your Shopify SKU name matches your Amazon SKU value, the app automatically maps these SKUs for you. Otherwise, you’ll need to enter in the corresponding Amazon SKU for each Shopify SKU.

Multichannel Fulfillment app for Shopify only supports the US and UK. If you’re in another MCF-supported country (Canada, Mexico, Germany, France, Italy, Spain, Japan, or Australia) and want to integrate MCF and Shopify, use a third party integration such as WebBee, ByteStand, or Pipe17.

In the Amazon Multichannel Fulfillment app, choose Add, edit, or remove countries. To add a country: Select the relevant country and click Connect. Then follow the steps to get started. To remove a country: On the Add, edit, or remove countries screen, open the Actions menu (three vertical dots) for the country you with to remove, and choose Disconnect country. To modify the configurations for a specific country: On the Add, edit, or remove countries screen, open the Actions menu (three vertical dots) for the country you’d like to edit, and select the option you want to configure (SKU mapping or shipping options).

The options that show up at checkout are those that you’ve configured in your Shopify shipping profile. You can map these shipping options to MCF shipping speeds in the Multichannel Fulfillment app.

The option to block orders from being shipped by Amazon Logistics is currently only available in the US, for a 5% fee surcharge (fee waived until 1/14/2027). In the US: You can block Amazon logistics for Specific orders in Shopify by using a Shopify Flow. Or, you can block Amazon Logistics for all MCF orders from your Amazon Seller account by going to your FBA settings, then scrolling down to Multichannel Fulfillment settings. Blocking Amazon Logistics increases the risk of your orders being unfulfilled or delivered late if there are no alternative carriers available.

MCF returns aren’t directly supported through the MCF and Buy with Prime app for Shopify. You can process returns through Shopify using the process in Refunding orders. If you want the customer to send the item directly to Amazon, learn more about the MCF return process here. Note: The postage charges for returning the item aren’t covered by Amazon.

The MCF and Buy with Prime app for Shopify doesn’t support unbranded packaging.

Yes, you can link multiple Shopify stores to be linked as long as they’re in a supported region.

The app doesn’t calculate shipping rates. You can configure shipping rates and can also copy existing shipping rates from your other shipping origins.

Yes, you can use the MCF and Buy with Prime app to fulfill bundles.

• Option 1: Using a bundles app in Shopify – Use any app for creating bundles in Shopify to create your bundle. MCF can fulfill any such bundles as long as the individual bundle SKUs are correctly mapped (see Map your SKUs). You can also use MCF to fulfill part of a bundle; MCF can fulfill any Shopify SKU that’s correctly mapped to an Amazon SKU. Learn more about Shopify order routing.
• Option 2: Create the bundle in your Amazon seller account – Create the bundle in your Amazon Seller account (Seller Central or Supply Chain account). The bundle will be assigned a new SKU. Then, create a matching bundle SKU in Shopify and match the SKUs like any other product.

You can use a third-party Shopify apps to automate your MCF order placement, provide up-to-date tracking information to your customers, and sync your inventory levels. (Providers include WebBee, Bytestand, and Pipe17).

If you have completed all of the steps highlighted in the user guide, including mapping your SKUs and setting up shipping options, you have completed the app setup. If you want to test the app, you can create a test order and the fulfillment request will appear as Accepted in Shopify if the test order is successful. You’ll find a corresponding order on your Orders page in Seller Central. You can cancel your test order after verification.

There’s no option to map SKUs in bulk to Amazon SKUs. You must manually map SKUs individually to valid Amazon SKUs.

Yes, you can use Shopify order routing rules or create a Shopify Flow to set up logic to control which orders will be submitted to MCF for fulfillment.

The fulfillment fees report is only available in Seller Central for all MCF orders. A report can be extracted by logging in to Seller Central. Click Reports, then select Payments, and then select All statements. Enter a date range for your report and download the file. Next, open the file by using Excel. Column O shows the FBA/MCF fees charged for the order.

Yes, the app can support partial fulfillment of orders. MCF can ship any products that are assigned to the Amazon Fulfillment location within the order.

Yes, you can set up orders to be automatically submitted to MCF using one of the following ways:

• Option 1: Change Automatic Fulfillment settings – In Shopify admin, choose General > Order Processing > Automatically fulfill the order’s line items.
• Option 2: Shopify Flow (free of charge) – Create a workflow triggered by “Order ready to fulfill” where the condition is Location Name equals “Amazon Fulfillment” and the action is “Submit Fulfillment Request”.
• Option 3: Order Automator App (monthly fee) – Install the app and create a rule to request fulfillment to Amazon Fulfillment if the product location matches.
  

You can download and connect your Amazon seller account to the MCF and Buy with Prime app without inbounding inventory, but you must set up and inbound inventory to Amazon in order to proceed with SKU mapping and fulfillment.

See the “Send to Amazon” guide in Seller Central for detailed information on how to inbound your inventory.

MCF can accept orders of up to 250 units and 100 unique SKUs. For large orders that exceed these limits, you can split the order into multiple orders and resubmit them to MCF.

After your SKUs are mapped, the MCF and Buy with Prime app for Shopify pushes updated inventory levels from Amazon to Shopify.

First, ensure that you have “Track quantity” checked for your product in Shopify. Also, you may be showing zero inventory if your products aren’t mapped correctly. Navigate to the SKU mapping tab, search for your product SKU, and ensure it is mapped to the correct Amazon SKU with available inventory.

No, the MCF and Buy with Prime app for Shopify displays and fulfills orders with only fulfillable inventory that’s currently available in Amazon Fulfillment Centers. Inbound inventory isn’t taken into consideration.

Inventory syncs automatically. If out of sync, switch the “Inventory located at” value to a location outside of Amazon Fulfillment, save, then switch it back to Amazon Fulfillment and save again. This triggers a sync within 5-10 seconds.

MCF is an independent fulfillment service and has no impact or dependencies on other fulfillment services. If the Inventory tracked at value is Amazon Fulfillment, Shopify fulfills the orders using the Amazon MCF location.