MCF and Buy with Prime App for Shopify user guide

Download the MCF and Buy with Prime app for Shopify on Shopify’s app store. Launch the app, and then log in with your Amazon seller account to automatically link your account.

If your Shopify SKU name matches your Amazon SKU value, the app automatically maps these SKUs for you. Otherwise, you’ll need to enter in the corresponding Amazon SKU for each Shopify SKU.

The MCF and Buy with Prime app for Shopify only supports the US region. If you’re in another MCF-supported country (Canada, Mexico, UK, Germany, France, Italy, Spain, Japan, and Australia) and want to integrate MCF and Shopify, use a third party integration such as WebBee, ByteStand, or Pipe17.

The options that show up at checkout are those that you’ve configured in the MCF and Buy with Prime app for Shopify. On Shipping Option page in the app, click Add a new shipping option”button, in the pop-up windows, select the Shipping speed, provide the Shipping name and the Shipping price.

Yes, MCF has added the option to block US orders from being shipped by Amazon Logistics, for a 5% fee surcharge. You can block Amazon Logistics for all MCF orders from your Amazon Seller account by going to your FBA settings, then scrolling down to Multi-Channel Fulfillment settings. Blocking Amazon Logistics increases the risk of your orders being unfulfilled or delivered late if there are no alternative carriers available. Because sales channels such as eBay and Walmart prohibit the use of Amazon Logistics, you can block this shipping method at the account level within your FBA settings.

Returns aren’t directly supported through the MCF and Buy with Prime app for Shopify. You can process returns through Shopify using the process in Refunding orders.

If you want the customer to send the item directly to Amazon, learn more about the MCF return process here.

_{Note: The postage charges for returning the item aren’t covered by Amazon.}

The MCF and Buy with Prime app for Shopify only supports fulfillment of your Amazon inventory that is located in the US to US addresses.

For outside of US: We also work with other app providers - such as WebBee and Bytestand - who are able to support your marketplaces outside of the US. These Amazon MCF apps will allow you to sync inventory and route orders to MCF for other regions.

The MCF and Buy with Prime app for Shopify doesn’t support unbranded packaging or blocking Amazon Logistics as a carrier.

Yes, you can link multiple Shopify stores to be linked as long as they’re in the US.

The app doesn’t calculate shipping rates. You can configure shipping rates and can also copy
existing shipping rates from your other shipping origins.

The MCF and Buy with Prime app for Shopify doesn’t support mapping bundled SKUs, nor allow for the fulfillment of bundled SKUs. For bundling support, you can use third-party Shopify apps.

You can also use a third-party Shopify integration options to automate your MCF order placement, provide up-to-date tracking information to your customers, and sync your inventory levels.

WebBee

WebBee syncs your Amazon inventory with your Shopify orders for faster fulfillment and real-time visibility into inventory-order management. WebBee will waive your monthly fee for 3 months when you use the code WB6MSPL. To get started with WebBee, follow these steps:

• Check three Shopify settings before starting by following these instructions.
• Add the WebBee app to your Shopify store by following these instructions.
• Read the WebBee app onboarding overview to complete the setup process.

Bytestand

ByteStand connects all of your US and non-US Amazon seller accounts to your Shopify store, enabling MCF fulfillment of Shopify orders. Use ByteStand to provide real-time shipping quotes as well as tracking and delivery updates from MCF to your Shopify customers. ByteStand will waive your monthly fee for 3 months when you use the code amazon_90.

Watch this video series to set up the app or sign up for a demo to walk through the ByteStand app setup and get questions answered in a live Q&A session. Learn how to customize your ByteStand settings:

• Send imported orders from other channels to MCF - Learn more.
• Create and fulfill custom bundles - Watch video.
• Fulfill both MCF and manual products on the same store - Learn more.

Pipe17

Pipe17 Connect: MCF allows you to use MCF to fulfill orders from your Shopify-powered website or store seamlessly. Enjoy advanced features such as SKU mapping, bundle automation, instant problem notifications, and great performance and reliability. Grow your business by easily adding additional stores and new marketplaces, and take advantage of the built-in order routing for MCF. Connect your accounting or order and inventory management system for frictionless business operations integration.

Get started in less than 5 minutes with pay-as-you-go pricing and no consulting or setup fees required. To get started with Pipe17, click here.

If you have completed all of the steps highlighted in the user guide, including enabling MCF as a location and setting up shipping options, you have completed the app setup. If you want to test the app, you can create a test order and the fulfillment request will appear as Accepted in Shopify if the test order is successful. You’ll find a corresponding order on your Orders page in Seller Central. You can cancel your test order after verification.

There’s no option to map SKUs in bulk to Amazon SKUs. You must manually map SKUs individually to valid Amazon SKUs.

The MCF and Buy with Prime app for Shopify doesn’t support bundling products, and the app doesn’t map to any of your Seller Central bundled SKUs. You can only use those bundled SKUs on Amazon.com.

No, you can’t choose the orders on Shopify to fulfill using MCF. You can either mark the SKUs location as Amazon Fulfillment, or you can export all the orders, and then use the bulk order feature in Seller Central.

The fulfillment fees report is only available in Seller Central for all MCF orders. A report can be extracted by logging in to Seller Central. Click Reports, then select Payments, and then select All statements. Enter a date range for your report and download the file.

Next, open the file by using Excel. Column O shows the FBA/MCF fees charged for the order.

Yes, the app can support partial fulfillment of orders based on the product’s assigned inventory location. MCF can ship any products that are assigned to the Amazon Fulfillment location within the order.

Yes, you can set up orders to be automatically submitted to MCF using one of the following ways:

Option 1: Change Automatic Fulfillment settings

1. On your Shopify admin, choose General, and then Order Processing.
2. Choose Automatically fulfill the order‘s line items.
3. Click Save at the top of the page.

Note: This setting might not work for everyone. For example, some Order Management Systems (OMS) require merchants to keep this setting deactivated and fulfill submissions manually. To activate automatic submission for only MCF fulfillments and not others, choose Option 2 or Option 3.

Option 2: Shopify Flow (free of charge)

1. Download Shopify Flow.
2. Click Create Workflow > Select a Trigger.
3. Search for “Order ready to fulfill” and select this option.
4. Click plus sign (+) next to Then, then select condition. Example: Equal to.
5. Click Add Criteria.
6. Click Fulfillment Order on left side, then select assignedLocation on the right side.
7. Click name.
8. Enter Amazon Fulfillment as the name of the field.
9. Click the plus sign (+) next to Then after the second step in the workflow, then choose Action.
10. Search for Submit Fulfillment Request and select this option.
11. On the top right, select Turn on workflow.

Option 3: Order Automator App (monthly fee $10)

1. On the Shopify app store, install Order Automator App.
2. Select $10/mo plan, which includes a 7 day free trial.
3. On the Shopify admin left menu, select Auto Fulfill under Order Automator.
4. Delete any existing fulfillment rules that might appear.
5. Under Create fulfillment rule section, add a rule. Example: If product assigned location is equal to Amazon Fulfillment.
6. On the Action section, choose Request fulfillment to a 3rd party fulfillment service.
7. On the Location section, choose Amazon Fulfillment.
8. Activate fulfillment rule.

To test that your Order Automation settings are working correctly:

1. Ensure that Shopify’s automation setting is deactivated by going to Settings > Checkout > Do not automatically fulfill order’s line items.
2. Place a test order for a SKU that’s assigned to the Amazon MCF location.
3. Once the order is placed, click on the order timeline to ensure you see that fulfillment was requested and accepted by Amazon MCF. Note: the order should appear in Seller Central.

To confirm that the automation rule doesn’t work for non MCF orders, place an order for an SKU that’s not assigned to the Amazon MCF location. The automation rule should leave this order in an unfulfilled status.

You can download and connect your Amazon seller account to the MCF and Buy with Prime app without inbounding inventory, but you must set up and inbound inventory to Amazon in order to proceed with SKU mapping and fulfillment.

See our Send to Amazon guide for detailed information on how to inbound your inventory.

MCF can accept orders of up to 250 units and 100 unique SKUs. For large orders that exceed these limits, you can split the order into multiple orders and resubmit them to MCF.

After your SKUs are mapped, the MCF and Buy with Prime app for Shopify pushes updated inventory levels from Amazon to Shopify.

First, ensure that you have Track quantity checked for your product in Shopify. Also, you may be showing zero inventory if your products aren’t mapped correctly. Navigate to the SKU mapping tab and search for your product SKU. Make sure that your product is mapped to the correct Amazon SKU. If you have multiple Amazon SKUs for the same product, ensure you’re mapping to the SKU with available inventory in Seller Central. Your inventory will sync after you’ve saved the new SKU mapping.

You must designate Amazon Fulfillment as the default location for the store, and then activate auto-fulfillment in your Shopify admin. From your Shopify admin, navigate to Settings, then General. In Order processing, select Automatically fulfill the order’s line items, and then click Save. After saving, all orders are auto-fulfilled after placement. For more information, go to Set up order processing and archiving.

No, the MCF and Buy with Prime app for Shopify displays and fulfills orders with only fulfillable inventory that’s currently available in Amazon Fulfillment Centers. Inbound inventory isn’t taken into consideration.

Inventory syncs automatically. If the inventory for a SKU is out of sync from FBA values, you can switch the Inventory located at value to a location outside of Amazon Fulfillment, and then on the product detail page, click Save. Next, switch the Inventory located at value back to Amazon Fulfillment, click Save, and then refresh the product detail page. This action initiates an inventory sync update within the next 5-10 seconds. If these steps don’t work, contact MCF support.

MCF is an independent fulfillment service and has no impact or dependencies on other fulfillment services.

If the Inventory tracked at value is Amazon Fulfillment, Shopify fulfills the orders using the Amazon MCF location.

In addition to Shopify’s order tracking system, you can track your orders on the Amazon Supply Chain Portal if you don’t sell on Amazon or in Seller Central if you sell on Amazon. You can see the status of your orders and also manually place new ones.

The MCF and Buy with Prime app for Shopify notifies Shopify when orders are shipped and fulfilled, so that you have up-to-date information on your orders.

To receive email notifications from Shopify with tracking information, go to Setting up order status updates.