MCF and Buy with Prime App for Shopify User Guide
Follow the steps below to complete the setup of your Amazon Multi-Channel Fulfillment (MCF) app.
Use the Amazon Multi-Channel Fulfillment (MCF) App for Shopify to connect your Shopify website to MCF. If you haven’t done so already, download the Amazon MCF app for Shopify here.
To set up the Amazon MCF app for Shopify, you need to:
- Connect to an Amazon seller account
- Manage your inventory
- Configure your settings on the MCF app
Watch video to learn how to set up the MCF app for Shopify.
Already have an Amazon selling account? Log in and proceed to the next step.
If your business is new to Amazon, start by creating your account:
- Create an Amazon selling account and set up Fulfillment by Amazon (FBA) – this is the best choice if you plan to sell on Amazon and also use MCF.
- Create an MCF account – this is the best choice if you don’t plan to sell on Amazon and only want to use MCF for off-Amazon ecommerce orders.
Already have your inventory set up in the Amazon Fulfillment network? We look at your FBA and MCF stock as a single pool of inventory. We will use that single pool of inventory to fulfill your Amazon.com orders (with FBA) as well as your orders from off-Amazon ecommerce channels (with MCF).
Don’t have inventory with Amazon? Add products to your FBA inventory page and send inventory to Amazon by following the steps to Send to Amazon.
Map your SKUs
Connect your Amazon account to Shopify by clicking on the app and logging in.
To fulfill your customer orders, MCF needs to know which of your Shopify products match your Amazon inventory. The app can auto-map your products if your Shopify SKU name matches your Amazon SKU. For products with SKU values that differ between Shopify and Amazon, search for your Shopify SKU and click into the Amazon SKU field to perform custom mapping.
Enable MCF location
To enable MCF as a shipping location for your SKUs, change the location where your inventory is stocked within your Shopify settings at the SKU level. You can choose to do this in the product details of each SKU or by using the Bulk Editor in Shopify.
To change the inventory location for a single product, go to your Shopify admin, navigate to the Products page, select the product that you want to configure, and then scroll down to the Inventory section. In the drop-down, change the inventory location to Amazon Fulfillment. Repeat this process for each SKU that you want to route to MCF for fulfillment.
To change the inventory location in bulk, on the Products page, select the products that you want to update, or select all products, and then click Edit Products. Select Columns at the top right, and then add “Stocked at” as a column. After the Stocked at column appears, toggle the column to set the product location to Amazon Fulfillment.
Setup shipping options
At checkout, customers only see the shipping options that you configure in your Shopify admin. Create a shipping profile for MCF, and then set the shipping rates that you want to appear for your customers.
In the Shopify MCF and Buy with Prime app for Shopify, you can map your existing Shopify shipping options to an Amazon shipping speed. Choose Add new shipping, select the Amazon shipping speed, add the shipping option name, and then set the price that you want. Shipping options automatically appear on Shopify shipping and delivery page.
To have MCF automatically fulfill your order, you can set up order processing and archiving in your Shopify settings.
Congratulations, you’ve completed the MCF and Buy with Prime app for Shopify setup!
How do I link my Amazon account to Shopify?
Download the MCF and Buy with Prime app for Shopify on Shopify’s app store. Launch the app, and then log in with your Amazon seller account to automatically link your account.
Do I have to map all of my SKUs manually?
If your Shopify SKU name matches your Amazon SKU value, the app automatically maps these SKUs for you. Otherwise, you’ll need to enter in the corresponding Amazon SKU for each Shopify SKU.
What regions are supported by the MCF and Buy with Prime app for Shopify?
Why aren’t Amazon shipping options appearing at checkout?
The options that show up at checkout are those that you’ve configured in the MCF and Buy with Prime app for Shopify. On Shipping Option page in the app, click Add a new shipping option”button, in the pop-up windows, select the Shipping speed, provide the Shipping name and the Shipping price.
Can I prevent my orders from being fulfilled by Amazon Logistics?
Yes, MCF has added the option to block US orders from being shipped by Amazon Logistics, for a 5% fee surcharge. You can block Amazon Logistics for all MCF orders from your Amazon Seller account by going to your FBA settings, then scrolling down to Multi-Channel Fulfillment settings. Blocking Amazon Logistics increases the risk of your orders being unfulfilled or delivered late if there are no alternative carriers available. Because sales channels such as eBay and Walmart prohibit the use of Amazon Logistics, you can block this shipping method at the account level within your FBA settings.
Does the MCF and Buy with Prime app for Shopify support returns?
Returns aren’t directly supported through the MCF and Buy with Prime app for Shopify. You can process returns through Shopify using the process in Refunding orders.
If you want the customer to send the item directly to Amazon, learn more about the MCF return process here.
Note: The postage charges for returning the item aren’t covered by Amazon.
Is the MCF and Buy with Prime app for Shopify available in regions other than US?
The MCF and Buy with Prime app for Shopify only supports fulfillment of your Amazon inventory that is located in the US to US addresses.
For outside of US: We also work with other app providers - such as WebBee and Bytestand - who are able to support your marketplaces outside of the US. These Amazon MCF apps will allow you to sync inventory and route orders to MCF for other regions.
Are the MCF features for unbranded packaging and blocking Amazon Logistics as a carrier supported by the MCF and Buy with Prime app for Shopify?
The MCF and Buy with Prime app for Shopify doesn’t support unbranded packaging or blocking Amazon Logistics as a carrier.
Can I link multiple Shopify stores to the MCF and Buy with Prime app for Shopify?
Yes, you can link multiple Shopify stores to be linked as long as they’re in the US.
How are the shipping rates calculated in the MCF and Buy with Prime app for Shopify?
The app doesn’t calculate shipping rates. You can configure shipping rates and can also copy
existing shipping rates from your other shipping origins.
Does the MCF and Buy with Prime app for Shopify support bundling?
The MCF and Buy with Prime app for Shopify doesn’t support mapping bundled SKUs, nor allow for the fulfillment of bundled SKUs. For bundling support, you can use third-party Shopify apps.
Can I use other third-party Shopify apps?
You can also use a third-party Shopify integration options to automate your MCF order placement, provide up-to-date tracking information to your customers, and sync your inventory levels.
WebBee
WebBee syncs your Amazon inventory with your Shopify orders for faster fulfillment and real-time visibility into inventory-order management. WebBee will waive your monthly fee for 3 months when you use the code WB6MSPL. To get started with WebBee, follow these steps:
- Check three Shopify settings before starting by following these instructions.
- Add the WebBee app to your Shopify store by following these instructions.
- Read the WebBee app onboarding overview to complete the setup process.
Bytestand
ByteStand connects all of your US and non-US Amazon seller accounts to your Shopify store, enabling MCF fulfillment of Shopify orders. Use ByteStand to provide real-time shipping quotes as well as tracking and delivery updates from MCF to your Shopify customers. ByteStand will waive your monthly fee for 3 months when you use the code amazon_90.
Watch this video series to set up the app or sign up for a demo to walk through the ByteStand app setup and get questions answered in a live Q&A session. Learn how to customize your ByteStand settings:
- Send imported orders from other channels to MCF - Learn more.
- Create and fulfill custom bundles - Watch video.
- Fulfill both MCF and manual products on the same store - Learn more.
Pipe17
Pipe17 Connect: MCF allows you to use MCF to fulfill orders from your Shopify-powered website or store seamlessly. Enjoy advanced features such as SKU mapping, bundle automation, instant problem notifications, and great performance and reliability. Grow your business by easily adding additional stores and new marketplaces, and take advantage of the built-in order routing for MCF. Connect your accounting or order and inventory management system for frictionless business operations integration.
Get started in less than 5 minutes with pay-as-you-go pricing and no consulting or setup fees required. To get started with Pipe17, click here.
How do I complete the setup of the MCF and Buy with Prime app for Shopify?
If you have completed all of the steps highlighted in the user guide, including enabling MCF as a location and setting up shipping options, you have completed the app setup. If you want to test the app, you can create a test order and the fulfillment request will appear as Accepted in Shopify if the test order is successful. You’ll find a corresponding order on your Orders page in Seller Central. You can cancel your test order after verification.
How can I map the Shopify SKUs in bulk to Amazon’s SKUs?
There’s no option to map SKUs in bulk to Amazon SKUs. You must manually map SKUs individually to valid Amazon SKUs.
How do I map my Shopify SKU to a bundled Amazon SKU?
The MCF and Buy with Prime app for Shopify doesn’t support bundling products, and the app doesn’t map to any of your Seller Central bundled SKUs. You can only use those bundled SKUs on Amazon.com.
Can I specify which orders I want to be fulfilled by MCF?
No, you can’t choose the orders on Shopify to fulfill using MCF. You can either mark the SKUs location as Amazon Fulfillment, or you can export all the orders, and then use the bulk order feature in Seller Central.
Where can I find the MCF fulfillment fees for Shopify orders?
The fulfillment fees report is only available in Seller Central for all MCF orders. A report can be extracted by logging in to Seller Central. Click Reports, then select Payments, and then select All statements. Enter a date range for your report and download the file.
Next, open the file by using Excel. Column O shows the FBA/MCF fees charged for the order.
Does the MCF and Buy with Prime app fulfill partial orders?
Yes, the app can support partial fulfillment of orders based on the product’s assigned inventory location. MCF can ship any products that are assigned to the Amazon Fulfillment location within the order.
Does Amazon need to receive my inventory before I can use the MCF and Buy with Prime app for Shopify?
You can download and connect your Amazon seller account to the MCF app without inbounding inventory, but you must set up and inbound inventory to Amazon in order to proceed with SKU mapping and fulfillment.
How do I send inventory to Amazon?
See our Send to Amazon guide for detailed information on how to inbound your inventory.
What is the maximum order size that MCF can fulfill?
MCF can accept orders of up to 250 units and 100 unique SKUs. For large orders that exceed these limits, you can split the order into multiple orders and resubmit them to MCF.
Is my Shopify inventory in sync with my physical inventory at Amazon?
After your SKUs are mapped, the MCF and Buy with Prime app for Shopify pushes updated inventory levels from Amazon to Shopify.
My product is showing zero inventory when I know I have stock in Amazon fulfillment centers. How can I fix this issue?
First, ensure that you have Track quantity checked for your product in Shopify. Also, you may be showing zero inventory if your products aren’t mapped correctly. Navigate to the SKU mapping tab and search for your product SKU. Make sure that your product is mapped to the correct Amazon SKU. If you have multiple Amazon SKUs for the same product, ensure you’re mapping to the SKU with available inventory in Seller Central. Your inventory will sync after you’ve saved the new SKU mapping.
How do I setup automatic fulfillment of my Shopify orders using the MCF and Buy with Prime app for Shopify?
You must designate Amazon Fulfillment as the default location for the store, and then activate auto-fulfillment in your Shopify admin. From your Shopify admin, navigate to Settings, then General. In Order processing, select Automatically fulfill the order’s line items, and then click Save. After saving, all orders are auto-fulfilled after placement. For more information, go to Set up order processing and archiving.
Does MCF fulfill orders using inbound inventory?
No, the MCF and Buy with Prime app for Shopify displays and fulfills orders with only fulfillable inventory that’s currently available in Amazon Fulfillment Centers. Inbound inventory isn’t taken into consideration.
How can I fix product inventory syncing issues?
Inventory syncs automatically. If the inventory for a SKU is out of sync from FBA values, you can switch the Inventory located at value to a location outside of Amazon Fulfillment, and then on the product detail page, click Save. Next, switch the Inventory located at value back to Amazon Fulfillment, click Save, and then refresh the product detail page. This action initiates an inventory sync update within the next 5-10 seconds. If these steps don’t work, contact MCF support.
Does installing the MCF and Buy with Prime app for Shopify impact other locations and their inventories?
MCF is an independent fulfillment service and has no impact or dependencies on other fulfillment services.
If the Inventory tracked at value is Amazon Fulfillment, Shopify fulfills the orders using the Amazon MCF location.
Where do I track orders?
In addition to Shopify’s order tracking system, you can track your orders on the Amazon Supply Chain Portal if you don’t sell on Amazon or in Seller Central if you sell on Amazon. You can see the status of your orders and also manually place new ones.
Will I receive notifications when an item ships?
The MCF and Buy with Prime app for Shopify notifies Shopify when orders are shipped and fulfilled, so that you have up-to-date information on your orders.
To receive email notifications from Shopify with tracking information, go to Setting up order status updates.