How to track your Amazon Multichannel Fulfillment orders

Fast, transparent shipping is critical to providing a great customer experience for your ecommerce business. A recent McKinsey survey asked consumers about their delivery preferences and found that the cost of delivery and transparency of shipping were the top two concerns. Amazon Supply Chain Services (ASCS) and its fulfillment service, Amazon Multichannel Fulfillment (MCF), are designed for fast, reliable delivery with a 96.4% on-time delivery rate and deliveries made 7 days a week.¹

Take advantage of MCF’s easy order tracking once your order ships and get your customers the information they need. In this blog, learn how to:

● Track your MCF orders
● Get a customer tracking link
● Get tracking support
● Track orders using Amazon Logistics or block as a carrier

¹ _{Based on all orders placed and delivered between October 2024 and September 2025, and measuring the percentage of orders that were delivered on or before the estimated delivery date generated upon order confirmation.}

How to track your orders

Seller Central

Once you place an MCF order, you can find tracking information in Seller Central. All of your orders and tracking are available on the “Manage Orders” page.

To view your orders:

1. From the top navigation of Seller Central, select the “Orders” drop down.
2. Select the “Manage Orders” option.
3. Enter the order ID in the search bar to locate your order.

If you click on an order, you’ll see the specific “Order Details” page. From here, you can check your order’s shipping details, including the carrier. If the order has been shipped, you can see the tracking number associated with the shipment, which links to the Swiship tracking website.

Swiship

Swiship is a delivery tracking tool for packages shipped via Amazon’s fulfillment services. Swiship.com tracks all MCF orders for all carriers, including tracking for all packages in an order.

Search Swiship using any MCF tracking number to get tracking information or send your customers a direct link to their Swiship tracking page. If you provide your customer’s email to MCF when creating an order, MCF will email your customer a shipment confirmation email with a link to their shipment’s Swiship tracking page.

Tracking API

Through our Selling Partner API, you can use the “GetPackageTrackingDetails” API, which provides all the latest tracking events for a given shipment in an MCF order (not just the first shipment), and links directly to the shipment’s Swiship.com page. You can learn more about the tracking API by downloading and reading the developer documentation.

How to get tracking support

Got questions about tracking your order? Read our FAQ or contact support.

Carriers

MCF uses a variety of carriers, including Amazon Logistics, which works with local and regional transportation partners across the country who deliver packages to Amazon customers seven days a week. Read on to learn how to track orders using Amazon Logistics and how to block Amazon Logistics as a carrier.

Amazon Logistics

In 2021, MCF added the ability to track orders through AfterShip to ensure that customers can follow all carriers, including Amazon Logistics, on popular commerce channels like Etsy and Wish. If you’re using a Shopify website, orders that are fulfilled by Amazon Logistics are trackable on Shopify. Your customers will receive a direct link to track.amazon.com in their Shopify order confirmation page, and see up-to-date information specific to their tracking number. Amazon Logistics tracking information continues to be available on Swiship as well.

Block Amazon Logistics

MCF has added the option to block US orders from being shipped by Amazon Logistics. Because sales channels like eBay and Walmart prohibit the use of Amazon Logistics, you will be able to block this shipping method at the account level within your FBA settings or for individual orders. Be aware that blocking Amazon Logistics will increase the risk of some of your orders being unfulfilled or delivered late if there are no alternative carriers available.

To block Amazon Logistics at the account level:

1. Navigate to the top right of Seller Central and click the gear icon.
2. Select “Fulfillment by Amazon” which will bring you to your “Fulfillment by Amazon Settings” page.
3. Under “Multichannel Fulfillment Settings”, click “Edit” and enable the “Block Amazon Logistics” setting.

To block Amazon Logistics at the order level:

1. From the top navigation of Seller Central, select the “Orders” drop down.
2. Choose the “Create MCF Order” option in the drop-down.
3. Under “Add items”, enable the “Block Amazon Logistics as a carrier for this order” option. The order level preference you indicate will override your account settings.

To block Amazon Logistics for specific orders using the Selling Partner API:

FeatureSettings allows users to apply fulfillment features to an order. To block an order from being shipped using Amazon Logistics (AMZL) with an Amazon Logistics tracking number, use “featureName:" “BLOCK_AMZL” with a “featureFulfillmentPolicy": “Required”. Using BLOCK_AMZL in an order request will take precedence over your Seller Central account setting.

Download and read additional details in the developer documentation.