From inbound to last mile, Amazon’s logistics network is open for business

Supply chain comes with a universal truth: its only constant? Change.

Unpredictable weather events, geopolitical uncertainty, and rising customer expectations contribute to logistical landscapes where winning is a moving target that leaves many businesses doing everything they can just to keep up. Amazon decided long ago—2013 to be exact—that it doesn’t have to be this way, and after forming, fueling, and refining its own network with breadth, depth, and next-level technology, they’re opening it up to all businesses and sales channels.

Built from a breakdown

After a business-altering Christmas Eve where unprecedented volume led to a halt in shipments and disappointed customers, Amazon—typically known for its reliability—knew it had to make a change. It was time to stop chasing supply chain just enough to keep up. It was time to use it as an advantage rather than a cost center, something to truly move the business forward.

Following that holiday breakdown, Amazon looked inward, considering the best way to bring supply chain entirely in house, to create a transportation network that complemented its fulfillment network, and ultimately, to better serve its customers. The team took their time, spending the next 10+ years intentionally investing in a network without compromise; one that wouldn’t have to accept tradeoffs in the face of disruption.

Amazon went all in on infrastructure, comprehensive services, innovative technology, and partner initiatives. It built up a fleet of more than 100K owned trailers, intermodal containers, and aircraft to move cargo with efficiency every day. It dialed in on automation and AI before it was everywhere, optimizing every step of the supply chain for speed, reliability, cost, environmental impact, and of course, customer experience. And it worked.

This wasn’t done to prove a point or because Amazon wanted to get into the supply chain business. Amazon did it because it’s what was best for operations, and, more importantly, it’s what was—and continues to be—best for customers. Shoppers aren’t thinking about logistics labor shortages or an unexpected weather event’s effect on retail. They simply want to know they’ll receive their package on time, intact, and fast. In fact, 56% of US consumers expect ecommerce delivery within 2 days,¹ a standard Amazon itself contributed to setting.

¹_{Statista, Share of Consumers Expecting Ecommerce Delivery Within Two Days, April 2025}

The mark of a strong supply chain is also what consumers don’t experience. Since 2013, Amazon has worked to make back-end complexity invisible to its customers.

The results of those investments were measurable:

• More than 200 fulfillment centers strategically positioned for optimal inventory placement
• 13B+ items delivered annually with a 96.4% average on-time delivery²
• Seamless daily management of over 400M SKUs

Since building the supply chain it needed, Amazon continues to experience the disruptions that naturally come with working in logistics. The difference is that now it’s backed by a network built for resilience and change around every corner; a supply chain that can absorb the shocks of disruptions so that it can continue to move forward and delight customers despite them.

²_{Based on all worldwide orders placed and delivered between October 2024 and September 2025, and measuring the percentage of orders that were delivered on or before the estimated delivery date generated upon order confirmation.}

A supply chain for all

Once proven, Amazon took that recipe for resilience and opened it up to businesses selling on Amazon.com. Extending the same services Amazon built to cut down on supply chain touchpoints and instability meant less manual work for sellers’ operations and more time, capital, and headcount freed up to put back into growing their business.

Now, years after opening the network and more time spent innovating and optimizing for every use case, business priority, and customer need, Amazon is officially bringing its logistics network and technology to everyone, for every channel. Amazon’s robust infrastructure helps businesses transport, store, distribute, fulfill, and deliver with greater efficiency, fewer tradeoffs, and the confidence to scale—wherever they choose to sell.

Amazon is bringing all the reliability, resilience, and convenience of its supply chain capabilities—along with the network and technology behind it—under one logistics system and name: Amazon Supply Chain Services. First built for Amazon, then extended to sellers, now for all businesses and sales channels.

This isn’t a new-to-Amazon strategy. Put side-by-side with the story of AWS, ASCS might look familiar: build world-class infrastructure internally, then strategically externalize it to help customers innovate and scale. Done first with cloud computing technology, now with supply chain.

A 3PL that innovates—ahead of the challenge

Amazon Supply Chain Services is the culmination of more than two decades of data, technology, and investment in building a supply chain that can adapt—bringing reliability, flexibility, and scalability to businesses everywhere.

And at a time when everything feels fragmented, research shows that businesses are seeking consolidation when it comes to logistics management, with 69% interested in learning about a provider’s other services when adopting one individually.³

ASCS enables businesses to lean into multi-service adoption, consolidating fragmented services and provider relationships with capabilities spanning freight, distribution & fulfillment, and parcel shipping.

This logistics system was built to create end-to-end value for a business and reduce the operational headaches that come with managing multiple relationship across every mile, but its comprehensive support doesn’t mean long-term contracts or all-or-nothing commitments. With ASCS comes optionality, enabling businesses to build the supply chain that’s best for their specific needs. Businesses can adopt one, some, or all services depending on their priorities, and flex support up or down as those priorities change.

Another benefit of this system? The more of the network a business uses, the smarter it gets. End-to-end tools, next-level visibility across services, and underneath all of it, AI that’s been running at scale inside Amazon for over a decade—trained on years of supply chain data, optimizing every mile, every placement decision, every handoff. The more you plug in, the more that intelligence works for you. That’s the advantage of one system in sync and backed by trusted infrastructure and technology, no matter how you choose to engage with it.

³_{Based on survey conducted by Reach3 Insights in November 2025 with 51n multi-modal, omnichannel shippers; 36n Mid-Market and 15n ENT}

The services:

Amazon invests, you benefit

Amazon Supply Chain Services brings together transportation, warehousing, fulfillment, and parcel shipping under one connected network—powered by predictive tools and real-time visibility that reduce disruptions and improve reliability. Whether a business leverages the support of one or all those services, the benefits remain:

• Simplified management: fewer handoffs and lower total cost of ownership
• Coordinated optimization: for cost, speed, reliability, and more at every turn
• End-to-end visibility: from inbound shipments to customer doorsteps
• Consolidated inventory: one pool serving multiple channels with greater efficiency
• No added investment: tap into an established—and trusted—network

The supply chain that moves you forward

Supply chain doesn’t need to be another cost center. It can be something that propels your business forward, leading to operational efficiency, resilience, and best of all, growth.

Before bringing its supply chain in house, Amazon’s own disruption obstacles revealed several hard truths about traditional third-party logistics (3PL) providers:

• They can’t operate through the lens of a retailer
• They don’t work backwards from the customer
• They lack the flexibility needed to navigate disruptions
• They’re missing the technology and incentive to stay ahead of change

Amazon’s background as a retailer and technology company gave it a unique ability to invest in the right places and build something different. Now that same network is available to businesses everywhere to do the same. While volatility and pressure to deliver against continuously rising standards remain, Amazon Supply Chain Services offers a proven, scalable path forward—backed by the data, infrastructure, and reliability that have defined Amazon for years.